Refund & Cancellation Policy for Pathik Ji Agro Tech

At Pathik Ji Agro Tech, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds are processed for products and services purchased through our website.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched or before installation work has started.

• Orders cancelled before dispatch or service scheduling may be eligible for a full refund, subject to payment gateway charges (if any).

• Once the product has been dispatched or installation work has commenced, cancellation may not be possible or cancellation charges may apply.

2. Service Cancellation

For survey, irrigation installation, solar installation, or other agricultural services:

• Customers may cancel a scheduled service by informing us at least 24 hours before the scheduled visit.

• If our team has already visited the site or work has started, survey charges, travel charges, labour charges, or other applicable expenses may be deducted before processing any refund.

3. Refund Eligibility

A refund may be approved if:

• Payment was deducted but the order was not confirmed.

• The ordered product is unavailable.

• The order is cancelled before dispatch or before service begins.

• A duplicate payment was made for the same order.

• We are unable to provide the requested service.

Refund requests are subject to verification by Pathik Ji Agro Tech.

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• Products damaged due to misuse, negligence, improper installation by others, or unauthorized modifications.

• Customized or specially ordered products.

• Services that have already been completed.

• Delays caused by weather conditions, government restrictions, or customer-side issues.

• Change of mind after successful installation or delivery, unless required by applicable law.

5. Refund Processing Time

• Approved refunds will generally be processed within 7–10 business days.

• The refunded amount will be credited to the original payment method used during the transaction.

• Actual credit timelines may vary depending on your bank or payment gateway.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order details

• Photographs of the product

• A description of the issue

After verification, we will arrange a replacement or refund, as applicable.

7. Payment Gateway

Online payments are processed through secure third-party payment gateways. Any payment processing delays caused by banks or payment gateway providers are beyond our direct control.

8. Contact for Refund or Cancellation

For any cancellation or refund request, please contact:

Pathik Ji Agro Tech

Address: Devipur, Panwara, Mugra Badshahpur, Jaunpur, Uttar Pradesh – 222202

Mobile: +91 7985178946 +91 6392542422

Email: pathikjiagrotech@gmail.com 

Website: www.pathikjiagrotech.com